Kelsea Rose
Senior Consultant & Client Relations Specialist
Bethesda, MD.About
Highly accomplished Senior Consultant with a proven track record of driving significant revenue growth and optimizing client conversion rates exceeding 70% in high-value cosmetic surgery. Expertly manages the entire client journey from initial inquiry through post-surgical support, leveraging advanced lead qualification and empathetic patient advocacy. Proficient in CRM and EHR systems, consistently delivering exceptional patient experiences and contributing over $150K in biweekly revenue.
Work
Washington, DC, US
→
Contract
Summary
Delivers high-class entertainment and premium beverage service for exclusive events, enhancing client experiences and contributing to event success.
Highlights
Provided bespoke beverage services and engaging entertainment for high-profile events, consistently receiving positive client feedback and ensuring a sophisticated atmosphere.
Managed inventory and bar setup efficiently, ensuring smooth operations for events with up to 100+ guests and optimizing service delivery.
Cultivated exceptional client relationships, contributing to repeat business and positive brand reputation for the company through personalized service.
Demonstrated adaptability and professionalism in diverse event settings, upholding high service standards and ensuring guest satisfaction.
Bethesda, MD, US
→
Full Time
Summary
Led comprehensive client acquisition and retention for three plastic surgeons, managing the full patient lifecycle from lead generation to post-operative support, ensuring high conversion and patient satisfaction.
Highlights
Achieved and consistently maintained an average lead conversion rate exceeding 70%, significantly contributing to practice growth and profitability.
Generated an average of $150,000 in biweekly revenue through expert lead qualification, client relationship management, and strategic sales initiatives.
Managed the entire patient journey, providing empathetic guidance and support from initial inquiry through booking and post-surgery, fostering strong client relationships and patient advocacy.
Conducted meticulous breast implant sizing consultations, ensuring precise patient alignment with surgical options and enhancing overall patient confidence and satisfaction.
Optimized operational workflows and client data management using EHR and CRM software daily, improving efficiency and data accuracy across all client interactions.
Anytown, NY, US
→
Summary
Produced engaging digital content and performed live on-air, leveraging creative skills to enhance brand presence and audience interaction for educational and AI-focused platforms.
Highlights
Curated and generated viral-potential TikTok memes for an educational startup, increasing platform engagement and brand visibility.
Served as on-air talent for Lingonberry Intelligence live shows, interacting with viewers and showcasing an AI character's artistic capabilities in real-time.
Developed innovative content strategies to capture niche audiences, contributing to the startup's educational outreach and digital footprint.
Managed concurrent creative projects, demonstrating strong time management and adaptability in a fast-paced digital content environment.
Washington, DC, US
→
Full Time
Summary
Provided essential administrative and operational support in a pulmonary medical office, ensuring efficient patient flow and office organization.
Highlights
Managed patient scheduling, electronic health records, and general office operations, contributing to seamless daily clinic functions.
Facilitated positive patient experiences through effective communication and coordination of appointments and inquiries, reducing wait times by 15%.
Maintained accurate administrative documentation and ensured compliance with healthcare office procedures and data privacy regulations.
Streamlined office supply management and inventory processes, reducing operational costs by an estimated 10% annually.
Skills
Sales & Business Development
Lead Qualification, Client Conversion, Revenue Generation, Consultative Selling, Negotiation, Strategic Sales, Market Analysis.
Client Relationship Management
Patient Advocacy, Customer Service, Client Onboarding, Post-Surgical Support, Conflict Resolution, Empathy, Client Retention.
Healthcare Operations
EHR Systems, CRM Software, Patient Scheduling, Medical Office Administration, HIPAA Compliance, Workflow Optimization, Breast Implant Sizing.
Digital Content & Media
TikTok Content Creation, Meme Generation, Live Streaming, On-Air Performance, Social Media Strategy, Audience Engagement, AI Character Integration.
Professional & Interpersonal
Strategic Planning, Time Management, Organizational Skills, Communication, Problem-Solving, Event Management, Cross-functional Collaboration.